Refund

Refund Policy

Version: v2026.10.22

Effective date: 2026-10-22

This Refund Policy applies to payments made directly through saverouter.cc for the AI gateway service offered under the saverouter brand (the "Service"). It supplements the Terms of Service. Mandatory refund or cancellation rights granted by applicable law are not limited by this policy.

14-Day Money-Back Guarantee

We offer a full refund within 14 days of purchase, no questions asked, with no exceptions and no conditions.

If you are not satisfied for any reason, contact us within 14 (fourteen) calendar days of your payment and we will refund the full amount of that purchase. You do not need to give a reason, and we will not refuse a refund requested within this 14-day window.

To request a refund under this guarantee, contact us through the support channel published in the Service or your account dashboard, or — where the Service shows a Request Refund option on an order — submit the request there. Please include your account email and order number.

This guarantee applies to every purchase, including credit/balance top-ups and subscriptions.

What happens after a refund

When a refund is completed, we reverse the associated benefit: any credited balance, credits, quota, or subscription time granted by the refunded order is deducted or revoked. If part of the credited balance has already been used, the remaining unused balance is removed and the refund is reduced accordingly — but within the 14-day window above we still refund the purchase. Refunds never exceed the original order amount.

How refunds are returned and how long they take

Refunds are returned to the original payment method or payment provider where possible; if that method is unavailable, another lawful method can be agreed after verification. Processing time depends on review, provider support, bank or payment-network processing, currency, and jurisdiction. A status of requested, refunding, or pending does not mean the funds have reached your account. For completion times controlled by third-party providers, we cannot guarantee a fixed period. Where permitted by law and provider rules, currency conversion, intermediary costs, provider fees, network fees, and exchange-rate differences may affect the final amount received.

Duplicate, unauthorized, or incorrect payments

If you believe a payment was duplicated, unauthorized, or charged in the wrong amount, contact us immediately. Provide the order number, transaction time, amount, payment method, and a description of the issue. Do not send full card, bank account, password, API key, or private key information. We may request reasonable evidence and identity verification. Suspected fraud, account takeover, or chargeback activity may lead to temporary restrictions on the related account during investigation.

Chargebacks

Please contact us before initiating a chargeback so we can investigate. Chargebacks made without good cause may result in the related balance or benefits being frozen and the account being restricted while the dispute is resolved. This does not affect rights granted to you by applicable law or card-network rules.

After the 14-day window

Refunds requested after 14 days are considered at our discretion (for example for duplicate payments, material service errors, prolonged non-delivery, or other justified cases) and may be full or partial. After the 14-day window, refund eligibility may depend on the order type and status, remaining balance or benefits, the payment provider, fraud and compliance review, and applicable law. We never refuse statutory rights that cannot be waived.

How to request a refund

If your account shows the option, open the applicable order and choose Request Refund, then provide a clear reason. Otherwise use the support channel published in the Service or your account dashboard and provide:

your account email address or identifier;

the order number;

the payment date, amount, and currency;

the payment method or provider;

the resolution you are requesting; and

any relevant evidence, with sensitive credentials redacted.

Changes and contact

We may update this policy going forward. Generally, the version in effect at the time of an order applies to that order, except where mandatory law or a later, more favorable policy provides otherwise. Questions or refund requests should be submitted through the support channel currently published in the Service or account dashboard.